BEUMER Group released Smart Glasses, which allow the supplier’s technicians to see what on-site technicians see. The glasses support live contact with BEUMER service experts anywhere, the supplier reported.
To use, the on-site technician dons the glasses and launches the BEUMER Support app with a voice command. The service is password activated. The BEUMER technician then can see whatever the on-site technician sees. Advice appears in the field of vision. Use of the glasses requires no hands.
The main benefit offered is expedited problem solving, the supplier reported. BEUMER experts are available 24/7.