Ecolab reported its Remote Assist program, which uses virtual and augmented reality, was used by a remote phosphate mine in besting an issue impacting process water treatment. A hands-free wearable tablet was the means by which technical advice was delivered to a senior engineer at the treatment plant.

With the advice, the engineer diagnosed the issue and replace the problem component. “Service that would have required two days of travel was completed in just one hour, saving travel costs, maintaining social distancing, and reducing the carbon footprint,” Ecolab reported.