Process equipment and services supplier Outotec has opened an office servingthe western U.S. from Denver, Colorado. Outotec Canada-based North America Market Area President Marcus Horn said, "Denver was a sensible choice for us and for our customers. We already had several remote team members located in the area, but wanted to bring a larger pool of experienced staff to the region to be closer to our customers and enhance our service levels."
The Denver office is intended to serve as a hub for customer service and technical support. Outotec personnel have been relocated from throughout North America, Australia and Finland to be in closer proximity to the majority of Outotec's U.S.-based mining customers. In addition to hosting sales, service and project implementation teams, technical support experts in automation, flotation, and industrial water treatment will also be based in the new office. The company said the number of personnel based in the Denver office will increase in line with growth in business in the region.
The facility will also serve as the Outotec Americas region comminution technology center. The company's core team of grinding mill experts has moved from the Jacksonville, Florida, location, which is now closed. In addition to the new Denver office, Outotec maintains its Energy Products technology center in Coeur d'Alene, Idaho, its Coated Titanium Anodes technology center in Strongsville, Ohio, and its Iron Ore Beneficiation technology center in Jessup, Maryland.
The Denver facilities include a warehouse to support spare and repair parts sales, allowing items to be delivered to customer sites quickly for reduced downtime.
Wenco Opens Sites in Arizona, Texas
Fleet management system supplier Wenco International Mining Systems said it has expanded its U.S. locations to provide improved in-country sales, service and support. Wenco's first U.S. office opened in Denver in 2013. Since then, operations have expanded to two other locations-Tucson, Arizona, and Tyler, Texas.
Engineers, sales representatives, and service technicians based at these locations provide services for new clients as well as for existing mine customers suchas Minntac, Keetac, United Taconite, Minorca, and ASARCO's Mission mine, said the company, as well as supporting Wenco's stockpile management system installed at coal-fired power plants operated by the Arizona Public Service and Luminant. This application, according to Wenco, improves safety and navigation at these facilities while generating information on stockpile topography, which engineers use to calculate the volumes of coal remaining.
The recent acquisition of APS technology also has enabled Wenco to adapt its fleet management and navigation systems for use at small mines and quarries-an important emerging sector in the eastern United States.